Configurable claims reporting journeys
Tailor questions, required information and documents for each product and/or plan.
A better start for customers and claims teams
Make it easier to make a claim
Give customers a clear, digital way to report a claim through their preferred channel, with less friction from the start.
Capture the right information upfront
Guide customers through the right questions, information and supporting documents so they know what is required from the start.
Keep customers informed
Give customers visibility of their claim and timely updates, so they are not left wondering what happens next.
Reduce avoidable service demand
Help claims teams receive more complete submissions from the outset, reducing avoidable follow-up and manual clarification.
Proven reduction in customer service interactions
by 80–90%
Configure the claims journey around your customers and operations
Form or conversational reporting
Let customers report a claim through form-based or conversational journeys across web, in-app and messaging channels.
Claim tracking and updates
Keep customers and relevant stakeholders informed with claim status visibility and automated notifications.
Claims dashboard and reporting
Give claims teams visibility into claim status and key metrics across individual programs and overall portfolio.
AI Claims Processing
Explore AI Claims Processing
From the Claims Reporting Portal to AI-powered claims processing
Extend the claims journey beyond reporting, with AI supporting assessment and decision-making downstream.
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Product Studio
Bring insurance programs to market for different partners and markets with minimal development work.
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Distribution
Flexible distribution options, from ready-to-launch branded D2C sites to fully embedded API journeys.
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Policy Hub
Give each partner a branded portal where customers can access policies, documents and claims.
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Parametric
Design, test and launch parametric products with live data and automated payouts.
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AI Recommendation Engine
Recommend the right protection at the right moment, using real-time customer context.
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AI Conversational Agents
AI agents that guide customers from question to next step across sales, servicing and claims.
Explore AI Conversational AgentsAI Claims Processing
Automate claim interpretation, validation and decisioning within your claims rules.
Explore AI Claims Processing