Replace uncertainty with a clear next step
Customers should not have to work through insurance questions alone. Conversational agents explain cover and guide them through sales, servicing and claims, while handling routine enquiries for your teams.
Help customers feel sure about their options
Explain cover and help customers compare the choices available to them.
Help customers take the next step
Guide customers to the right action without relying on lengthy forms or manual processes.
Reduce routine service demand
Handle common questions and repetitive interactions without adding pressure to support teams.
Support customers around the clock
Extend digital support beyond service hours across the channels customers already use.
One conversation layer across the insurance journey
A dedicated agent for each part of the journey, available on the channels customers already use, so every question can lead to the right next step
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Sales agent
Discover & buy
Help customers understand products, compare options and find cover that suits their needs
Works withAI Recommendation Engine -
Servicing agent
Manage a policy
Answer policy questions, surface relevant information and guide customers through common servicing needs
Works withPolicy Hub -
Claims agent
Make a claim
Guide customers through what they need to provide, answer questions and help them start the claims process
Works withAI Claims Processing -
Support agent
Get help when it matters
Resolve everyday questions quickly, with a clear route to human support when needed
Hands over toYour support team
From conversation to completed journey
Choose a scenario to see how a customer conversation moves into a real insurance journey on the discovermarket platform
I'm off to Japan for 10 days in December. Do I need travel insurance?
It's a good idea for a trip overseas. Who's travelling?
Me and my partner
We're planning to ski. Which one covers that?
Travel Plus covers skiing on marked pistes. Essentials doesn't include winter sports.
Plus, then.
- Trip details capturedJapan · 4–14 Dec · 2 adults
- Plans matched to the tripEssentials and Plus, priced for the dates
- Quote createdTravel Plus · SGD 89.00
- Checkout openedThe customer reviews and pays
More than a question-and-answer chatbot
Most chatbots answer the question and stop there. Conversational agents work out what the customer is trying to do, and help them do it.
Understands the conversation
Responds to what the customer is trying to achieve rather than relying on rigid menu-driven flows
Connects conversation with journeys
Use conversational interactions alongside digital sales, servicing and claims experiences
Works across channels
Bring conversational experiences to web, in-app and messaging environments
“My phone screen cracked this morning. Am I covered, and what do I do now?”
- Asks
- Is a cracked screen covered?
- Wants to
- Make a claim
- Policy
- Device Protection · DP-26-1182
- Incident
- Cracked screen, this morning
- Explain the cover, then start the claim
- Claims Reporting in Policy Hub
Explore our platform
Distribution
Flexible distribution options, from ready-to-launch branded D2C sites to fully embedded API journeys.
Explore Distribution
Policy Hub
Give each partner a branded portal where customers can access policies, documents and claims.
Explore Policy Hub
Claims Reporting
Configure digital claims reporting for each insurance product within partner journeys.
Explore Claims Reporting
AI Recommendation Engine
Recommend the right protection at the right moment, using real-time customer context.
Explore AI Recommendation Engine
AI Claims Processing
Automate claim interpretation, validation and decisioning within your claims rules.
Explore AI Claims Processing
Product Studio
Bring insurance programs to market for different partners and markets with minimal development work.
Explore Product Studio
Parametric
Design, test and launch parametric products with live data and automated payouts.
Explore Parametric