Purchase Protection helps cover your customer’s purchases when things go wrong – theft, non-delivery, or accidental damage. You offer genuine peace of mind without altering your core product, while leaving the insurance heavy-lifting to us and our partners.
How it works
Your customer makes a purchase
The protection is embedded — no separate sign-up, no friction.
Something goes wrong
The item is lost, stolen, fails to arrive, or is delivered damaged.
Your customer submits a claim
Through your channels, our platform, or directly to the insurer.
Their issue is quickly resolved
Fast. Frictionless. Done.
What it covers
Coverage varies by product and insurer, but typically includes:
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Non-Delivery
Covers items that never arrive due to merchant, logistics, or courier failures
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Loss & Theft
Covers stolen or lost items before they reach the customer or within a defined post-purchase period
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Accidental Damages
Covers items that are accidentally damaged — including during delivery, handling, or shortly after receiving the item
Why it works
No extra purchase needed — coverage comes built-in
Provides peace of mind, especially for higher-ticket items
Offers a fast, straightforward and hassle-free claims experience
Turns your product into a value-added experience
Reduces chargebacks, disputes, and customer frustration
Adds stickiness and perceived value to cards, wallets, and checkouts
Results you can expect
Customers are more likely to complete purchases through you when they feel protected — helping you grow engagement
Embedded coverage reduces disputes and fraud-driven refund requests — improving margins
Protection builds daily trust, encouraging customers to stay and spend again
Built for your industry
Fintechs & Neobanks
Turn everyday spend into a trust-building feature with protection your users actually feel
Payments
Reinforce premium and everyday cards with meaningful value beyond points or cashback
eCommerce
Increase conversion by giving shoppers peace of mind when it matters most
