Online Scam Protection helps cover your customer’s financial losses when they’re tricked into sending money to a fraudster — through phishing, impersonation, or social engineering. It shows you take fraud seriously, and gives your customer real-world protection they will remember.
How it works
Your customer makes a digital transaction
Scam Protection is embedded into the card, wallet, or account — or offered as a simple add-on.
They fall for a scam attempt
Your customer is manipulated into transferring money or credentials to a fraudulent actor.
Your customer submits a claim
Through your channels, our platform, or directly to the insurer.
Their issue is resolved
Fast. Frictionless. Done.
What it covers
Coverage varies by product and insurer, but typically includes:
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Scam Payments
Covers situations where your customer is manipulated into sending money to a scammer
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Phishing & Fraud Scams
Covers losses caused by fraudulent websites, fake links, or impersonation attacks
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Account Takeover
Covers fraudulent activity resulting from unauthorized access to your customer’s account
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Additional Services
May include digital recovery support, identity resolution, or scam prevention tools
Why it works
Offers protection when typical fraud rules don’t apply
Helps recover real losses from sophisticated scams
Gives confidence to keep using digital payments and transfers
Positions you as proactive and customer-first — not just reactive
Strengthens customer trust and encourages digital payment adoption
Reinforces your role as a reliable partner in high-risk scenarios
Results you can expect
Customers remember who supported them when things went wrong
Scam protection drives stickiness and re-engagement and keeps customers from leaving after bad experiences
Claims are managed by the insure, easing the load on your support team
Built for your industry
Fintechs & Neobanks
Help customers feel protected when banking or transacting online
Payments
Turn fraud response into a value-added service offering
Digital Platforms
Support your users across transactions, wallets, and marketplaces
